the world's leading B2B online trading marketplace


How does DHgate protect you?

 

Contact the Seller

If you have not received your order on time, or the order is not as described, please contact the seller.

 

Open a dispute to submit your proposal

If the problem you are experiencing does not get solved by the seller, you can refer to
DHgate’s Return and Refund Policy on how to submit a dispute.

 

Escalate the dispute to DHgate

If you are not satisfied with the seller’s proposed solution, you can request DHgate Mediation.
DHgate will then arbitrate on your behalf, based on the evidence collected from both you and the seller.